Frequently Asked Questions
What types of fitness products do you offer?
We specialize in high-quality fitness products and services, including intense workout e-books like "100's Intense Chest Workout" and the #1 pre-workout on the market, Vehement. Our products are designed to help everyone push past their limits and achieve their fitness goals. From Protein, Vitamins, Clinical, and everything for physical performance!
How long does shipping take?
Shipping times vary depending on your location. Domestic shipments are generally in transit for 2-7 days (unless local to Arizona), while international shipments can take 4-22 days. Please note that these are estimates and actual delivery times may vary. All orders will be shipped out the same day Monday-Friday if placed by 2pm MST.
What is your return policy?
We accept returns for change of mind within 15 days of receipt of the item. The item must be returned in its original packaging and unused (depending on case). Customers will receive a return label via email to ship the product back. Once the return is received and accepted, refunds will be processed as store credit for future purchases.
Do you offer warranty on your products?
Yes, we offer warranty on our products. Valid warranty claims must be submitted within 30 days of receipt of the items. Customers will be required to pre-pay the return shipping, but we will reimburse you upon a successful warranty claim. Once the warranty claim is confirmed, you can choose between a refund to your payment method, a refund in store credit, or a replacement item (if stock is available).
How are shipping costs calculated?
Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in your order. The final price for shipping will be displayed before you complete your purchase.
Can I change the delivery address after placing an order?
If you need to change the delivery address, please contact us as soon as possible. We can make changes to the address before the order has been dispatched.
How do I track my shipment?
Once your order is dispatched, you will receive a tracking link via email. This link will allow you to follow the progress of your shipment based on the latest updates from the shipping provider. If you do not receive tracking please check your SPAM folder.
What should I do if my parcel is damaged in transit?
If you receive a damaged parcel, please reject it if possible and contact our customer service for further instructions at Info@Performance-Supp.com If the parcel has been delivered without you being present, please get in touch with our customer service to discuss the next steps. Also all damages will be handled by ROUTE if chosen at checkout. If you do not chose ROUTE then you have to submit a claim with the carrier yourself.
Do you ship to P.O. box addresses or military addresses?
We ship to P.O. box addresses using postal services only. For military addresses, we can ship using USPS. Please note that courier services are not available for these locations.
How can I contact customer service?
For all customer service enquiries, please email us at PerformanceSupplementsAz@gmail.com. We are here to assist you with any questions or concerns you may have.
What payment methods do you accept?
We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by Sezzle.. If you decide to use either of these two methods, you’ll be taken to login to Sezzle or continue with the credit card option. You’ll then be directed back to our merchant website once your transaction is complete.
Where is my refund?
We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.performance-supp.com/account/login and follow the instructions on-screen.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@performance-supp.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible. Please cancel before order is shipped.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via Info@Performance-Supp.com, we may be able to cancel your order before it’s processed. If not, we’ll dispatch your order and then you can return it to us if you wish upon receiving it.
Can I alter my order?
Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.
When will my order arrive?
Orders that require shipping within the U.S. will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.
What countries do you ship to?
We ship to most regions worldwide. Please check this detailed breakdown (add link) before ordering to make sure we can deliver to your geographical location.
How much is shipping?
Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. Please refer to this delivery cost table (add link) to check the postage fees for different destination countries. If your order value is more than $100, we provide free shipping within the U.S.
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
Can I return or exchange an item?
You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. If you’re unsure about clothing sizes, we recommend ordering the two closest matches and returning the one that doesn’t fit.
How do I return an item?
Please contact our customer service team via Info@Performance-Supp.com. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.
What do I do if I lose my return note?
We send return notes by email, so if you can locate the email we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@Performance-Supp.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.
How long does it take to return an item?
This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within one to three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.